1. What is Eleanor Jewelry known for?
Eleanor Jewelry is renowned for crafting exquisite, high-quality jewelry pieces from premium materials including S925 sterling silver, Surgical Stainless Steel 316L, and 18K & 14K real gold plating. Our pieces are designed to be elegant, durable, and hypoallergenic, ensuring a worry-free wearing experience for our valued customers.
2. What is S925 sterling silver?
S925 sterling silver is a high-grade silver alloy consisting of 92.5% pure silver and 7.5% other metals, typically copper. This alloy enhances the durability and strength of silver while maintaining its beautiful luster.
3. What is Surgical Stainless Steel 316L?
Surgical Stainless Steel 316L is a premium alloy known for its strength, corrosion resistance, and hypoallergenic properties. It is highly durable and ideal for sensitive skin, making it perfect for everyday jewelry wear.
4. What does 18K or 14K real gold plated mean?
Our gold-plated jewelry is crafted by applying a layer of 18K or 14K real gold over a high-quality base metal (like S925 sterling silver or stainless steel). This gives the piece the luxurious look and feel of solid gold, with enhanced durability and resistance to tarnish.
5. How do I care for my Eleanor Jewelry pieces?
To maintain the beauty and longevity of your jewelry, follow these tips:
- Avoid contact with chemicals, lotions, and perfumes.
- Remove jewelry before showering, swimming, or exercising.
- Prevent scratches and bumps by storing pieces separately.
- Wipe with a soft cloth after wear to remove oils and sweat.
- Avoid wearing jewelry during sleep.
6. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to track your shipment's progress. Simple visit our website and navigate to the 'Track Order' page. There, you'll be able to easily monitor the status and whereabouts of your order in real-time.
7. How do I prevent my jewelry from tarnishing?
To prevent tarnishing, store your jewelry in a cool, dry place away from direct sunlight and moisture. Consider using anti-tarnish strips or pouches, and keep your jewelry clean by following our care guidelines.
8. Are your products hypoallergenic?
Yes, all our jewelry is meticulously crafted to be Nickel-free, Cadmium-free, and Lead-free, ensuring a hypoallergenic and worry-free wearing experience.
9. What's your shipping policy?
We offer FREE Worldwide Shipping on orders over $77USD. Shipping times may vary based on your location. You can find detailed information in our Shipping Policy on our website.
10. How can I reach your customer support team?
For any questions, concerns, or assistance, please email us at support@eleanorjewelry.com. Our dedicated support team will respond to your inquiries as quickly as possible.
Thank you for choosing Eleanor Jewelry & we look forward to serving you and helping you find the perfect piece to treasure or gift.