Refund policy

At Eleanor Jewelry, we are committed to providing you with high-quality jewelry and an exceptional shopping experience. We want you to love your jewelry, so we offer a 30-day satisfaction guarantee to make sure you’re happy with your purchase.

No Cancellations

Once an order is placed, it is immediately processed for dispatch and cannot be canceled or refunded. As a result, all sales are final. We kindly ask that you review your order carefully before completing your purchase. By completing your purchase, you confirm that you understand and accept this policy.

Orders Returned as Undeliverable

Orders returned to us as undeliverable due to an incorrect or incomplete address, missed delivery, or other customer-related errors will only be resent or refunded once a new shipping fee has been paid. This applies regardless of whether the package is returned by the courier or left unclaimed.

Return and Refund Eligibility

• Items must be unused, in original packaging, and returned as a complete set if applicable.

• Items returned without prior approval will not be accepted.

• Damaged, worn, or altered items are not eligible for a full refund.

Damages and Issues

We carefully inspect and securely package every order before shipping. Please check your items upon delivery and contact us within 24 hours at support@eleanorjewelry.com if your item arrives damaged, defective, or incorrect. Include a clear photo of the issue and a brief description. If you’re unable to provide photos for any reason, please let us know.

Claims made after this period may not be eligible for replacement or refund, as we cannot guarantee the condition of the item once it has been in the customer’s care. Our team will thoroughly review each case and take appropriate action to ensure fairness and protect the integrity of our service.

1-Year Quality Guarantee 

We offer a 12-month warranty from the date of purchase, covering manufacturing defects only. Proof of purchase is required.

Covered
• Manufacturing defects

Not covered
• Wear over time
• Discolouration
• Accidental damage
• Improper use or care

If you believe your item is faulty, stop using it and contact us with clear photo or video evidence. Claims without sufficient proof may be declined.

Return Condition

To be eligible for a refund, the item must be in its original packaging and unused. Returns that are damaged or show signs of wear may not be eligible for a full refund.

Shipping Costs

Eleanor Jewelry will NOT cover the cost of return shipping for eligible refund requests. 

Customers are responsible for return shipping costs on approved refunds. Original shipping fees are non-refundable. Please follow the return instructions provided by our team.

Return Authorization

Our customer support team will review your request and provide you with instructions on how to proceed with the return if necessary. Do not return any items without prior authorization from our team.

Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@eleanorjewelry.com.

No Refund for Buyer's Remorse

Eleanor Jewelry does not offer refunds for situations where the customer has had a change of heart or decides the item is not to their liking upon receipt. We encourage you to carefully consider your purchase before ordering.

Exclusions

This refund policy does not cover items damaged due to misuse, accidents, or normal wear and tear.

Contact Us

If you have any questions about our refund policy or need further assistance, please do not hesitate to contact our customer support team at support@eleanorjewelry.com. We are here to assist you and ensure your satisfaction.

By making a purchase from Eleanor Jewelry, you agree to abide by this refund policy. We reserve the right to update and amend this policy as needed. Please review it periodically for any changes. Thank you for choosing Eleanor Jewelry for your jewelry needs.