Privacy policy
Privacy Policy
This Privacy Policy outlines how Eleanor Jewelry ("we," "us," or "our") gathers, utilizes, and shares your personal information when you engage with our services, visit our website (eleanorjewelry.com), or interact with us in any way (collectively, the "Services"). In the context of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, a visitor to our website, or an individual whose information we have collected as per this Privacy Policy.
Please carefully review this Privacy Policy. By accessing and using any of our Services, you consent to the collection, usage, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please refrain from accessing or using our Services.
Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will comply with applicable legal requirements regarding such updates.
How We Collect and Use Your Personal Information
To offer our Services, we collect and have collected personal information about you from various sources over the past 12 months, as detailed below. The specific information we collect and use depends on your interaction with us.
Aside from the specific uses outlined below, we may use the information we collect to communicate with you, deliver the Services, adhere to legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you vary based on how you engage with our Site and use our Services. When we mention "personal information," we refer to data that identifies, is related to, describes, or can be associated with you. The following sections categorize and specify the types of personal information we gather.
Information We Collect Directly from You
Information that you provide directly to us via our Services may encompass:
- Basic contact details, such as your name, address, phone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, and security questions.
- Shopping information, including items you view, place in your cart, or add to your wishlist.
- Customer support information, such as information you include in communications with us when sending messages through the Services.
Certain features of the Services may require you to directly supply specific information about yourself. While you have the option to not provide this information, doing so may limit your ability to utilize or access these features.
Information We Collect through Cookies
We automatically collect specific information about how you interact with the Services, known as "Usage Data." To do this, we employ cookies, pixels, and similar technologies ("Cookies"). Usage Data includes details about your access and use of our Site and your account, like device information, browser details, network connection information, IP address, and other data concerning your interaction with the Services.
Information We Obtain from Third Parties
At times, we acquire information about you from third parties, which may include vendors and service providers who collect information on our behalf, such as:
- Companies supporting our Site and Services.
- Payment processors, who collect payment information to process your payments and fulfill your orders.
- When you visit our Site, open or engage with our emails, or interact with our Services or advertisements, we, or our third-party partners, may automatically gather certain information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any data we receive from third parties will be treated in line with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their policies and practices. Please refer to the "Third Party Websites and Links" section below for more information.
How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing Products and Services: To offer the Services, process payments, fulfill orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and manage your account, arrange for shipping, facilitate returns and exchanges, and enable you to post reviews.
- Marketing and Advertising: To send marketing, advertising, and promotional communications through email, text messages, or postal mail, and to display advertisements for products or services.
- Security and Fraud Prevention: To detect, investigate, or take action against possible fraudulent, illegal, or malicious activity.
- Communication: To provide customer support and enhance our Services.
- Cookies: To power and improve our Site and Services, run analytics, and better understand user interaction.
- Third Parties: To engage with vendors and third parties who provide services on our behalf.
- Business Transactions: In connection with business transactions, legal obligations, and to protect or defend the Services and our rights, as well as the rights of our users and others.
Third Party Websites and Links
Our Site may include links to third-party websites or other online platforms. If you navigate to websites not affiliated with or controlled by us, we suggest reviewing their privacy and security policies, as well as other terms and conditions. We cannot guarantee the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Any information you share on public or semi-public platforms, including information you disclose or receive on third-party social networking platforms, may be accessible by other users without limitations on its use by us or third parties.
Children's Data
Our Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you can contact us to request its deletion.
Security and Retention of Your Information
Please note that while we take security measures, no security system is entirely impenetrable, and we cannot guarantee "perfect security." Furthermore, information you send to us may not be secure during transmission. We advise against using unsecured channels for transmitting sensitive or confidential information to us.
The duration of your personal information retention depends on various factors, including the need to maintain your account, provide Services, fulfill legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on your location, you may have specific rights related to your personal information. While these rights are not absolute and may only apply in certain situations, we may decline requests as allowed by law.
Your rights may include:
- Right to Access/Know: Request access to personal information we hold about you.
- Right to Delete: Request the deletion of personal information we maintain about you.
- Right to Correct: Request corrections to inaccurate personal information we hold.
- Right of Portability: Request a copy of your personal information and its transfer to a third party under certain circumstances.
- Right to Opt Out: Request not to have your personal information "sold" or "shared" or opt out of "targeted advertising" in accordance with applicable privacy laws.
For specific opt-out information related to targeted advertising, please refer to our website.
Complaints
If you have complaints about how we handle your personal information, please contact us our email address support@eleanorjewelry.com. If you are not satisfied with our response, you may have the option to lodge your complaint with your local data protection authority.